Please send a email to support@redragonstore.com as soon as possible if you would like to cancel your order, once an order is shipped, we are unable to cancel it at this time.

We process orders within 48 hours on weekdays.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Currently, we ship to countries and regions listed here: Check the list. Please consult support@womierkeyboard.com if yours is not listed. Shipping costs will apply, and will be added at checkout.

DHL Expedited shipping is not available for P.O. boxes, APO/FPO addresses, remote areas such as Alaska and Hawaii, and offshore addresses such as Puerto Rico and Guam.

• If you live in South Korea, please provide us with your Personal Customs Clearance Code. The personal code must match the person's name and phone number on the shipping details you filled out. If you have no idea what the personal customs clearance code is, please kindly check here. 
• If you live in Taiwan, please provide us with your personal tax code number in the note (The number starts with an English character and 9 digits followed after). 
• If you live in Brazil, the personal customs number or CPF is required for both free shipping and Expedited shipping. Please leave it at checkout.
• Please fill in all the shipping information in English. We will email you if it requires the info in your language.

We will upload the tracking number to your order once it is shipped and you can track the shipping status on Order Tracking.